Springfield Lakes Hotel

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

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Lovely boutique hotel, very clean and modern. Lovely staff, they could not do enough for us. . Comfortable bed. - Simmy

What a lovely and tranquil stay with lovely large rooms and a beautiful pool. We loved the stay! - Corinne

Excellent little oasis on the fringe of Brisbane. Perfect when staying in the greater Ipswich area. Great reception and well appointed rooms. Great local recommendations. - Savoire67

Couldn’t recommend this place enough!! Only a 5 minute drive from Orion Shopping Centre and the train station, and there’s a McDonald’s and other shops within walking distance. Our room was so clean and tidy. The service was amazing — we didn’t even have to ask and the front desk gave us more towels when we got out of the pool. The pool was lovely!! Next time I’m in the area, I’ll definitely stay again - Karioi

The service was first class we had a few date changes and it was no problems at all, very personal service. The room was very spacious modern and clean. Would recommend this hotel in a heart beat. We will be back again. Great restaurant downstairs as well great BBQ meals. - Candice

Wow! had never even been to Springfield!!!! saw it on social media, decided to stay on our way through to Roma, QLD! This hotel was opulence!!! beautiful decor, the rooms were fabulous, we didn't expect so much glamor for the price!!!! We will be back!!!! I even left my hat and sunglasses behind and they posted them to me!!!!!! that was outstanding!!! Thankyou! - Dsingrafton

Can’t fault this place. Very friendly service upon arrival. Staff showed me around and ensured I knew how to access the car park and building after hours. Check in and check out was an absolute breeze. Room exceeded expectations. Very clean with nice modern furniture. Wet highly recommended. Will be back again when visiting family. - Jomitch82

I stayed one night and was very impressed with this motel. The rooms were very large as was the bathroom and both very clean as well. It was tricky to find, but once I found it the off street parking was secure and close. They are a few places to eat within walking distance or a restaurant downstairs - Joseph